What Ben Wheeler's customers say

WHAT OUR CUSTOMERS SAY

We pride ourselves on our service and below is a selection of comments from customers who have bought from us.

Please click to enlarge the images.

   
White Kawai K3 piano
"Dear Ben,
We would like to write and thank you for the impeccable service we received from you and your team. The white Kawai K3 piano is our son Jonathan's pride and joy and he has been playing it almost non-stop! It is a fabulous instrument and we hope to have lots of fun from it over the years. We will be recommending you to everyone! Your jolly personality combined with your passion, enthusiasm and knowledge made buying a new piano a joyful experience. Many thanks"
Peter, Michelle, Sarah and Jonathan Connell
Grotrian-Steinweg Cabinet Grand
"Dear Ben,
So sorry not to have been in touch ages before now - I've been rather busy................... playing my piano!!!!!!!!!!!!!!!!!!! Ben, words simply cannot describe how I feel every time I sit and play it - it is just sublime and I am transported to another place whenever I touch a single note. It happens to have coincided with the A Level recital period, so I have quite literally been practicing for hours and hours preparing for 12 recitals of 20 minutes each, but what an absolute joy it's been. The students are playing everything from Baroque, through to big romantic concertos and some jazz impro, and the piano never ceases to amaze me as I change from one genre to another. My Head of Department, came round to play it the other day, and he fell in love with it as well. Meanwhile, thank you thank you thank you for changing my life!!! Sometimes I still can't believe it's really mine !!!
Love, Claire"
Claire Tester - Hampshire (Proud new owner of a Grotrian-Steinweg Cabinet Grand)
Rachel Butterworth's new piano
"I love my piano in spite of my appalling playing and cannot thank Ben Wheeler enough for his help in choosing the right one for us. We arrived at his shop with all of our 4 small children and proceeded to create chaos by asking for a piano with measurements from a line of flex which in our rush we had used to measure the very precise space in which it would live. Not only did Ben rise to the challenge but also made us feel incredibly welcome in spite of our somewhat feral children doing their level best at mauling his precious instruments. With great humour and excellent knowledge he guided us to the correct piano for us and even had it delivered in time for Christmas which was only a fortnight away. A huge thank you to him for his excellent service and incredibly tolerant friendly manner - we would highly recommend him to anyone - a true professional."
Rachel Butterworth - Andover
Dave Stapleton
"I was looking for a piano with a clarity of tone, a sensitive and responsive touch but most of all an instrument that spoke and sang out. I found all of this and more in the Grotrian Cristal. For the size of the piano, each register of the instrument has the purest, richest and warmest sounds I 've ever heard in an upright - a truly amazing piano! Thanks to Ben Wheeler for his impeccable service, enthusiasm in finding me the piano that will last me a lifetime".
Dave Stapleton
(Professional jazz pianist and composer - www.davestapleton.com)
New Steinbach piano
"We cannot sing Ben's praises highly enough, now being the proud owner of a new Steinbach piano, which is absolutely beautiful. After a warm welcome from Ben at his showroom, he gave us so much information and couldn't have been more helpful. Our first decision on which piano to have we didn't think was quite right, so after contacting Ben, he invited us back to his showroom and helped us to make the right choice. We took delivery of the piano, only three weeks after first contacting them, expertly delivered by Neil, it was pretty impressive to watch! Thank-you both, Ben and Neil for such a professional and friendly service, you are highly recommended."
Ann & Rob - Ball Hill
Testimonial from Margaret Mills
"Ben Wheeler Pianos was the best piano salesroom we visited in the South. Ben Wheeler was extremely experienced and knowledgeable and a pleasure to work with. The showroom had a large selection of different makes and styles of piano, with much encouragement from Ben to play them and make the right choices. The aftercare since buying the piano has been excellent. I would strongly recommend Ben Wheeler Pianos to anyone thinking of purchasing a new piano."
Margaret Mills
Delivery of WENDL & LUNG
"It was a real pleasure to buy from Ben. His TARDIS showroom has a good range of pianos; he gave straightforward advice on the different pianos I was considering; and then managed to find a company to get the instrument exactly where I wanted it to go."
Anne - Odiham, Hampshire
   
Samick Grand Piano
"Thank you for finding us our perfect piano, Laura is absolutely delighted. Your advice and understanding helped us enormously after our first piano was destroyed in the floods. Thank you also for your patience in holding the piano for us as the building work went two months over schedule! We would recommend your company to anyone looking for a piano."
Hazel and Laura -Thatcham, Berkshire
   
DELIVERY OF HYUNDAI PIANO TO ZAMBIA
"Great piano, great service! It can't be every day that you supply a piano to someone in Zambia. Thanks for everything."
Ingrid - Zambia
   
Kohler & Campbell RI Piano
"When we were looking to buy our first piano, Ben Wheeler was recommended to us by a friend who said that Ben was someone we could trust to sell us the piano which would suit us and our budget. How right she was - we were delighted with the service we were given. When we visited the showroom, we were given sound advice, wonderful demos and plenty of time to choose without any pressure to buy. We are very happy with our piano, but if we ever decide to change it, then we would definitely use Ben's experience and advice again. I would have no hesitation in recommending him and his colleagues highly."
Alison Garnett - Newbury, Berkshire
   
Yamaha u3 Piano
"Ben Wheeler was most helpful when we decided to select a piano from his showroom. he continues to provide us with a friendly and personal service when tuning the instrument and we are delighted with the attention we have received."
Mr & Mrs Haines - Sherfield-on-Loddon, Hampshire
   
Waldstein 108 Piano
"We knew that we wanted a reasonably-priced, good-looking, used piano which we would be able to learn on as a family, but we didn't know where to look until a friend recommended Ben Wheeler Pianos. Always friendly, courteous and knowledgeable, Ben helped us through the whole process. He handled my complete lack of knowledge with diplomacy, spent time in his showroom demonstrating a range of pianos - explaining the features and benefits of each and illustrating the differences in the sound between them, organised the preparation and delivery quickly and without fuss and subsequently visited to carry out the first tuning once it had settled in."
Mr Neil Hutchins - Bradfield, Berkshire
   
WENDL & LUNG
"Ben went out of his way to ensure that we got exactly the right piano for our needs, guiding us through the process from the moment we walked into his wonderful little showroom through to the excellent follow-up care once the piano was delivered. He also went out of his way to get the piano to us in time for Christmas despite a very tight schedule, which was hugely appreciated. I would unreservedly recommend him to anyone looking to buy a piano".
Suzanne Shaughnessy, Ashford, Kent