‘m delighted with my new Cristal piano, and can’t recommend too highly the service you gave us. Your patient advice to a complete beginner was refreshingly straightforward even if your unbounded enthusiasm for Grotrian-Steinweg may have biased it a bit. You had enough pianos in stock, all in a good state of tune, to make my decision much easier, and the piano sold itself very quickly. After that, I really came to value your service – no surprises, regular updates on progress, a good deal when we discovered delivery would need a hoist and your cheerful approach from start to finish. In a business where many other operators use a love of music to disguise poor service, you just got on with it and delivered. Now we have such a lovely piano, all we need to do is to train up the pianist.